Integrated Management System (IMS)
Firouz Hygiene Group, as the first manufacturer of baby care products in Iran, declares its quality and development policy based on the requirements of ISO26000 Social Responsibility Management System and Integrated Management System (IMS) ISO9001:2015, ISO14001:2015, ISO45001:2018, which is accessible to all stakeholders of the organization, as follows:
1. Customer Focus:
- Gaining customer satisfaction through a new and systematic approach to identifying and meeting the current and future needs of customers based on national standards and beyond, and achieving this through reviewing current products and producing new products, as well as increasing channels of communication with customers, especially representatives, sales agents, sellers, and consumers.
2. Continuous Improvement:
- Utilizing appropriate and effective methods derived from the spirit governing integrated management systems in order to create and understand the need for continuous improvement at all operational and research levels, including the design and production of organic products.
3. Human Resources:
- Developing collaborative human resources at all levels of the organization with a special focus on the philosophy of the organization’s formation and improving the level of perception of limited but capable human resources (disabled) through identifying, categorizing, and providing them with learning and training needs in order to meet needs and achieve balanced results in the areas of employees, society, customers, suppliers, and ultimately key performance results.
4. Suppliers:
- Rebuilding and reviewing and creating a space for synergy with suppliers and contractors through practical agreement on the use of identification, evaluation, selection, and effective use systems to achieve common results in the area of customer needs.
5. Environment and Occupational Conditions:
- Commitment and real and practical compliance with all legal requirements, environmental laws, and occupational safety and health regulations and measurements based on established internal and external guidelines and standards that have been developed in the sanitary and cosmetic industries, and efforts to prevent occupational accidents and injuries, environmental pollution, and also to reduce operational risks associated with safety hazards and environmental aspects through the factory development plan and operational lines and creating fundamental changes in the organization’s infrastructure in order to pay attention to customers, domestic and foreign customers, and neighbors.
6. Development of Modern Management:
- Efforts to develop the acquisition of other laboratory standards and adopt strategic management approaches in the years to come.
The IMS policy expresses the management’s commitment to product quality, efficient use of resources, preservation and control of environmental impacts, control of occupational safety and health risks, and also as a formal and specific declaration to all institutions and organizations that need products or are willing to provide any services to Firouz Hygiene Group. This policy will be reviewed if necessary at the times of management review meetings.
CEO
Seyed Mohammad Mousavi
Here is a more detailed translation of the Persian text:
